Hours of Operation

Our hours of inquiry are Monday - Friday, 9AM - 5PM Pacific Time. 5 days a week. (But We always check email during the weekend, that is the reason why we prefer communication by email.

Customer Servicing

All customer servicing issues are handled via email only at sales@plinkusa.net.  No servicing issues will be handled over the phone. We are sorry for any inconvenience that this may cause, however, we have found this to be the most efficient method of customer servicing. Also, a complete record of conversation can be kept on file regarding transactions.

Shipping and Handling

Everything that we sell is shipped via UPS / Fedex Ground Service daily PM1:00 PST.

The cost of shipping is good only for shipments within the continental US 48 states. International shipments, If you need air shipment. Please email us to at sales@plinkusa.net.for a shipping quote before you place your order.

Any additional fees for international shipments do not include customs charges, import charges, or taxes. Those fees are an additional expense, and should be considered before placing an order on an item. We do not know what those fees will be.

The cost of shipping is a fixed price, stated in the product description. 

We do not allow for items to be picked up from us. Everything must be shipped, and the shipping fees are the same for everybody regardless of where in the continental US the customer is located.

We ship from several warehouses around the US, and it may not be possible to combine shipping charges on multiple wins.  Do not assume that shipping charges can be combined for multiple wins.  Please email us for a shipping quote before bidding if you intend to bid on several of our items.

Our mission is to offer you the convenience of online shopping and strive to earn our customer's long-term loyalty by providing exceptional personal service that creates a pleasing business experience.

This site is a server pages, P-Link USA is one of stores in eBay!!.

Following Warranty Policy is only good for purchased from www.plinkusa.net, www.rackbuy.com and quoted by our sales, it is not good for eBay items, the eBay items should follow the eBay RMA policy and auction listing.

P-Link Computer provides one year warranty. Please read the  detailed warranty information and RMA Procedure for your request.

Exchange and Return

• Please ship using a carrier that provides a tracking number and proof of delivery. We recommend Fedex / UPS. we will not be responsible for items lost by the carrier.
• When e-mailing for RMA status check with your carrier that the package is received by us and provide order number, RMA number and return tracking number. All warranty items will be shipped via Fedex ground.

• Returns for credit will only be accepted within 5 days of the customer receiving the product. Returns for exchange will only be accepted within 5 days of the customer receiving the product, unless otherwise noted in the product description.

• Some products will be labeled "No Return." These products can only be returned to the manufacture. P-Link will not accept or be responsible for any defect or incompatibility issues with these products. All unauthorized returned products would be refused to the sender.

• Please contact the manufacturer for all defective issues beyond 15 days of receiving the product (DOA). We will not accept defective product replacements if an RMA Number was not issued within 15 days of customer receiving the product. All products needing warranty service past our 15-day cutoff will be serviced by their respective manufacturer. P-Link will do its best to assist customers in receiving warranty support after 15 days.
  
• Product returns or replacements will not be accepted without an RMA Number. Once an RMA Number is obtained, customer is responsible for shipping the product back in 3 days. Please ship using a carrier that provides a tracking number and proof of delivery. We recommend UPS or Fedex. P-Link will not be responsible for items lost by the carrier. Valid proof of delivery must include the e-mail that we send you.
  
• 20% restocking charges will apply for non-defective product returns and exchanges. Any product returned for credit which is not found to be defective will be assessed a 20% restocking fee. A qualified P-Link technician will test each returned product for defect.
  
• Restocking charges will be applied to incomplete returns and exchanges. Returned products must include all accessories. Please make sure that all manuals, cables, screws, and other accessories are included in the original packaging. Products returned incomplete with be assessed a 25% or more restocking fee.
  
• Products damaged through negligence or due to poor return packaging will void the warranty and will be returned without replacement at the customer's expense.
  
• Returned products must be shipped out within 3 days from the issuance of the RMA Number.
  
• Shipping charges are non-refundable.
  
• Customer need to pay for the shipping cost for exchange and return items.
  
• On returns to our facility, no credit will be allowed for items shipped to us in error.
  
• All claims for shortage, damage or shipment errors must be made within 3 days after receipt of shipment. Our liability shall be limited to the invoice value of the materials or its replacement.
  
• If any malfunction of products should occur while used in its recommended environment, P-Link, at our option, will repair or replace the product at no charge, provided the product or any part thereof has not been abused, misused, neglected, replaced, repaired or modified. P-Link shall make the final determination as to the existence and cause of any defect.
  P-Link WILL NOT REPAIR OR REPLACE PRODUCTS DESIGNATED ON THE FACE OF THE INVOICE AS HAVING A LIMITED LIFETIME WHICH FAIL SOLELY BECAUSE THEIR ESTIMATED LIFE HAS EXPIRED, NO WARRANTY IS MADE WITH RESPECT TO CUSTOM PRODUCTS PRODUCED TO ORIGINAL PURCHASER SPECIFICATIONS EXCEPT AS SPECIFICALLY STATED IN WRITING BY P-Link. EXCEPT AS PROVIDED HEREIN, THERE ARE NO EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCE WILL P-Link BE LIABLE IN ANY WAY TO ANY PURCHASER FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO LOST REVENUE, LOST WAGES, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THIS PRODUCT. P-Link reserves the right to make modifications in both hardware and software without prior notification.
• The RETURN POLICY FOR O.E.M. products WILL DIFFER DEPENDING ON MANUFACTURER AND/OR THE TIME OF PURCHASE. MOST OF OUR O.E.M. PRODUCTS CARRY A 30 DAYS WARRANTY. PLEASE CONSULT PRODUCT MANUFACTURE FOR DETAILED WARRANTY INFORMATION.
• P-Link IS NOT RESPONSIBLE FOR ANY LOST OR DAMAGES THAT MAY OR MAY NOT CAUSED BY THE PRODUCTS THAT WE SELL. PLEASE CONTACT MANUFACTURER DIRECTLY FOR COMPENSATION IF THIS PROBLEM DOES OCCUR.

Payment Terms

Our preferred method of payment are:

P-Link Computer

Please make sure leaving your shipping address and item list.

sales@plinkusa.net

* Please note that BILLING ADDRESS should be same as SHIPPING ADDRESS unless you already added the different address to your credit card company as an Alternate Address.